Each membership is subject to a risk-free, money-back guarantee period of 7 days. The money-back guarantee period begins on the date the equipment is marked as delivered as previously defined in section three, Monthly Invoices, to test out the Device and service.
The money-back guarantee period is not a free trial period, and Monthly Invoices are due in accordance with the terms laid out in the aforementioned section.
If the Device or service does not meet the member’s expectations, a refund for both the One-Time Membership Fee and the first Monthly Invoice will be issued when the Device has been shipped back within 7 days from the date at which the member received it. Items returned outside of the 7-Day Money Back Guarantee policy period will not be subject to a refund of the one-time Membership Fee.
Cancellation requests must be submitted to our Customer Cancellation Line by calling 1 (833) 310-7246. A customer service agent will then assist in providing you correct return instructions to include a Return Authorization Number (RMA) to reference on your return. Requests to cancel service that are submitted to billing@southernairlink.com or other communication channels will be responded to with the appropriate phone number to formally submit a cancellation request to this help line. Written requests to cancel service will not be processed as a formal request to terminate service.
The date that the return carrier is in possession of the returned item, per the tracking history, will be considered as the final day you will be considered to have access to the service and will be used as the date to confirm a customer is within their 7-Day Money Back Guarantee period. Returns that are delayed or presented to the return shipping carrier outside the 7-day return period, regardless of the date of the initial request to cancel or the date a return label is generated, will not be considered as returned within the 7-Day Money Back Guarantee period.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments.
Cancellations under this policy are still subject to the same return requirements listed in the Subscription Cancellation and Refund Policy, and a failure to return Southern Airlink’s Devices are subject to the same device replacement fees if a return is not completed. The return of all Devices and SIM cards must be fulfilled before a refund can take place.
Please be aware that you must contact Southern Airlink BEFORE you return any item. DO NOT SHIP anything ahead of a formal cancellation request and a Southern Airlink employee providing you with an RMA number and other instructions. Failure to formally request a cancellation of your membership, or shipping an item independently, may result in delays with closing your membership and in continued Monthly Invoice collections.
Please keep any return shipment receipts from the shipping carrier as we are not responsible for the loss or damage of your return shipments. Once the tracking information states the hardware has been received by Southern Airlink inc, please allow Southern Airlink inc 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.