Service Available for US Residents Only
IMPORTANT NOTICE: By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier "Service Agreement", "Acceptable Use Policy", or related document which governs a user's responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply. A minimum summary is referenced below for your benefit.
You(“you”or“Member”)are being provided an Internet access service (“Service”). You are not being provided with any applications (such as Internet telephone or cable TV) that might be provided with INTERNET service by other vendors. We are not involved in the creation or the provisioning of the Service. The Provider provides the Service over its wireless network, using cell sites and frequencies licensed by the FCC. The Service is not available in all locations and you will only be able to access the Service when within the operating range of the Provider’s network, which may change from time to time is the sole discretion of the Provider. The Service may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of our control, or any of our partner’s control. The Service and the related equipment needed to use the Service (“Equipment”) may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware in order to use the Service thereafter. We and our partner’s assume no liability with regard to any failure or lack of performance of the Service.
Use of the Service is subject to the Provider’s then-current(i) acceptable use policy (the “Provider AUP”) and incorporated herein by reference; and (ii) end user terms and conditions (the “Provider T&C”). The Provider reserves the right to change its AUP or T&C at any time.
THE SERVICE MAY BE SUBJECT TO USAGE LIMITS ESTABLISHED BY THE PROVIDER, WHICH ARE NOT CONTROLLED BY US OR ANY PARTNER AND ARE SUBJECT TO CHANGE. WE MAY NOT RECEIVE ADVANCE NOTICE OF ANY SUCH CHANGES FROM THE PROVIDER AND IN SUCH CASES WILL NOT BE ABLE TO GIVE YOU ADVANCE NOTICE THEREOF.
Upon enrollment, you are responsible for paying a one-time Membership Fee for each new plan you subscribe to. Membership constitutes access to products and services, and does not constitute ownership of any provided equipment.
The fee for a membership covers the cost of the setup, administration, and support for each subscription, as there can be multiple subscriptions under one membership on a customer’s account. The Membership Fee can be applied to a device upgrade or transference between plans. All Devices are the property of Southern Airlink inc and must be returned at the conclusion of each membership.
Upon becoming a member, you are responsible for paying your first month of service in advance. Your first monthly service invoice is separate from your Membership Fee outlined in section two.
Your first monthly service invoice will be charged to the credit card used at checkout upon the confirmation of delivery of the item to the address specified at checkout. A product is considered delivered when the associated tracking confirms a successful delivery has been made. Monthly invoices are collected on a recurring 30 day basis and are billed in advance to the credit card on file every month. Credit cards may be updated at the member’s request.
All subscriptions must have a valid credit card on file for autopay subscription renewal. Autopay enrollment is a condition of membership and is authorized by the customer at the time the membership is purchased.
Billing is subject to continue until items belonging to Southern Airlink inc have been returned and verified. Complete details are outlined in section four, "Subscription Cancellation and Refund Policy."
All Devices are the property of Southern Airlink inc and need to be returned as part of a request to cancel your membership with Southern Airlink inc. The term “Device” refers to any equipment issued by the company (e.g., antenna and power cords/chargers, routers, and SIM cards sent independent of any physical hardware).
While a member may request cancellation of their membership with Southern Airlink inc at any time, cancellation of any subscription can only take place when the Device(s) has been returned to Southern Airlink inc and associated tracking information states that the unit has been received by Southern Airlink inc.
Cancellation requests must be submitted to our Customer Cancellation Line by calling 1 (833) 310-7246. A customer service agent will then assist in providing you correct return instructions to include a Return Authorization Number (RMA) to reference on your return. Requests to cancel service that are submitted to billing@southernairlink.com or other communication channels will be responded to with the appropriate phone number to formally submit a cancellation request to this help line. Written requests to cancel service will not be processed as a formal request to terminate service.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device, to includes the addition of any adhesive or tape. Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $140 for Hotspots and $300 for Mofi Routers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments.
Please be aware that you must contact Southern Airlink BEFORE you return any item. DO NOT SHIP anything ahead of a formal cancellation request and a Southern Airlink employee providing you with an RMA number and other instructions. Failure to formally request a cancellation of your membership, or shipping an item independently, may result in delays with closing your membership and in continued Monthly Invoice collections.
Refunds on monthly service fees will be considered using the date we are able to verify an item was left with the return shipper. If applicable, refunds related to cancellations outside of the 7-Day Money Back Guarantee policy period will be issued using the date the return shipper is in possession of the returned item. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
As each Device that is sent out has its own corresponding billing subscription, there can be multiple subscriptions under one membership. All equipment issued by Southern Airlink is considered "active" and is not deactivated or removed from a customer’s membership until we can confirm the reason for any issues, i.e. coverage area, configuration, provisioning or hardware. As such, to avoid being billed for a Device you are no longer using, it is your responsibility to ship any Device, working or not working, back to Southern Airlink. Please note that this policy also applies to replacement SIM Cards or SIM Only plans shipped out independent of a router.
In the event that a customer receives replacement equipment due to a service failure, Southern Airlink inc will cover the costs associated with shipping the non-working unit back to our facilities.
Each membership is subject to a risk-free, money-back guarantee period of 7 days. The money-back guarantee period begins on the date the equipment is marked as delivered as previously defined in section three, Monthly Invoices, to test out the Device and service.
The money-back guarantee period is not a free trial period, and Monthly Invoices are due in accordance with the terms laid out in the aforementioned section.
If the Device or service does not meet the member’s expectations, a refund for both the One-Time Membership Fee and the first Monthly Invoice will be issued when the Device has been shipped back within 7 days from the date at which the member received it. Items returned outside of the 7-Day Money Back Guarantee policy period will not be subject to a refund of the one-time Membership Fee.
Cancellation requests must be submitted to our Customer Cancellation Line by calling 1 (833) 310-7246. A customer service agent will then assist in providing you correct return instructions to include a Return Authorization Number (RMA) to reference on your return. Requests to cancel service that are submitted to billing@southernairlink.com or other communication channels will be responded to with the appropriate phone number to formally submit a cancellation request to this help line. Written requests to cancel service will not be processed as a formal request to terminate service.
The date that the return carrier is in possession of the returned item, per the tracking history, will be considered as the final day you will be considered to have access to the service and will be used as the date to confirm a customer is within their 7-Day Money Back Guarantee period. Returns that are delayed or presented to the return shipping carrier outside the 7-day return period, regardless of the date of the initial request to cancel or the date a return label is generated, will not be considered as returned within the 7-Day Money Back Guarantee period.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Please keep any return shipment receipts from the shipping carrier as we are not responsible for loss or damage of your return shipments.
Cancellations under this policy are still subject to the same return requirements listed in the Subscription Cancellation and Refund Policy, and a failure to return Southern Airlink’s Devices are subject to the same device replacement fees if a return is not completed. The return of all Devices and SIM cards must be fulfilled before a refund can take place.
Please be aware that you must contact Southern Airlink BEFORE you return any item. DO NOT SHIP anything ahead of a formal cancellation request and a Southern Airlink employee providing you with an RMA number and other instructions. Failure to formally request a cancellation of your membership, or shipping an item independently, may result in delays with closing your membership and in continued Monthly Invoice collections.
Please keep any return shipment receipts from the shipping carrier as we are not responsible for the loss or damage of your return shipments. Once the tracking information states the hardware has been received by Southern Airlink inc, please allow Southern Airlink inc 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to reflect on your original payment method once the refund is initiated.
Southern Airlink inc reserves the right to change its rates and otherwise modify the terms and conditions of this Agreement at any time by notifying you 30 days in advance of the effective date of such changes.
In the event that you wish to terminate your account, you, the member, may cancel future charges by contacting us via email at billing@southernairlink.com. Otherwise, the existing membership will be billed at the new rate. This Agreement hereby supersedes all previous representations, understanding, or agreements, written or oral, by or between you and Southern Airlink inc, and shall prevail notwithstanding any variance with terms and conditions of any and all orders submitted.
Users may be able to refer their friends, family, or other users (“Referral”) to purchase or subscribe to Southern Airlink inc. Where a Referral has been made by you, you may be eligible to receive a subscription credit or other credit (“Referral Credit”) to redeem for Southern Airlink Services. Please be aware that all Referral Credits have no cash value and may not be redeemed for cash. All Referral Credits are subject to approval and verification by Southern Airlink inc. Southern Airlink inc has the sole discretion in determining whether a Referral has been made and whether you are eligible to receive a Referral Credit for any such Referral. Southern Airlink inc reserves the right to modify, update, or discontinue the Referral program at any time at its discretion.
If your subscription payment is not collected within 7 days after its due date, your subscription will be automatically deactivated and canceled. If you wish to start your service again, you will need to order a new plan on our website and will be subject to another Membership fee. The member is responsible for the accuracy of the financial institution information provided and to ensure that there are sufficient funds to cover the amount charged by Southern Airlink inc. Under no circumstances will Southern Airlink inc be held liable for fees incurred by the member’s financial institution.
If you have a complaint about the Service, please contact us to resolve the complaint. This notice will govern dispute resolution generally.
If we have charged your registered payment method for a charge that we deem is authorized and valid under these Terms, and your credit card company or other payment provider subsequently withholds or revokes such payment to us because the charge has been disputed by you (a “Chargeback”), we reserve the right to suspend your access to the affected Services until the Chargeback is reversed or in the case of a billing dispute, the billing dispute is resolved as set forth in these Terms. All billing disputes should be directed to the Billing Department at billing@southernairlink.com. Any billing disputes done through a financial institution can result in the immediate cancellation of the membership for which the funds have been withdrawn and a twenty-five dollar ($25.00) chargeback fee for each dispute may be applied.
We do not own, operate, maintain, or control the Service, and do not engage in network congestion management practices. The Provider uses network congestion management practices that may interfere with the speed or the availability of your Service. You should review the Provider’s disclosures for the network congestion management practices that may affect your use of the Service, including descriptions of congestion management practices; types of traffic subject to practices; purposes served by practices; practices’ effects on end-users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
Speed rates, which describes the rate at which data is transmitted on the network, depend upon the cellular service coverage and equipment capabilities. The maximum speed for the service is stated under optimal conditions and may vary significantly. Plans may also have speed limits imposed by the network provider. Southern Airlink inc does not offer, disclose, or guarantee minimum speeds. All memberships are provided on an AS IS basis and throughput speeds are not guaranteed.
Availability of service may vary and the speed of data may be reduced by things such as: data usage; proximity to and availability of service from your local tower; the number of users using the network; and overall traffic or congestion in the area. Speeds and service could be disrupted or become unavailable from time to time due to maintenance, modifications, or repairs of the Provider's infrastructure; emergencies; inclement weather or environmental changes; power outages; and other factors outside of our control or any of our Partner’s control.
Service with Southern Airlink includes up to unlimited mobile hotspot data for normal internet usage. Southern Airlink inc makes a best effort to provide unlimited data, and may exchange your equipment in the event of a service disruption to continue to provide up to an unlimited data limit. Data limitations may vary based at the discretion of the providing network, and service may be subject to usage limits established by the Provider.
Southern Airlink is not responsible for changes to the network made by the providing carrier, and has no control over possible network optimization changes enforced by the Provider. All offers, content, promotions & prices listed today are subject to change without prior notice.
We do not own, operate, maintain, or control the Service, and do not engage in the blocking or rate-control of specific protocols or protocol ports, nor do we modify any protocol fields or inhibit or favor any applications or classes of applications. The Provider may engage in one or more of those activities. You should review the Provider’s disclosures for application-specific practices by the Provider that may affect your use of the Service.
Technical Support is offered on all Southern Airlink inc devices and subscriptions. Support may include shipping a replacement device. All Shipped Replacement devices will include a pre-prepaid shipping label for the return of the non-working unit, if applicable.
All devices are the property of Southern Airlink inc and must be returned within 10 days of receiving the new operating unit. Devices that fail to be returned within this window will be subject to a Device Replacement Fee.
Our technical support staff is not trained to, has no obligation to and will not assist you in installing and/or troubleshooting third-party modems, network cards, routers, complex network configurations or telephone lines, nor will they provide any technical assistance or support for any third-party Software. Southern Airlink inc is not responsible for connection problems due to a computer that is infected with viruses, spyware or malware. It is the member’s responsibility to initiate and be available for technical support during Southern Airlink inc’s hours of operation. If a member wishes to utilize Southern Airlink inc’s technical support, the member must be available to help troubleshoot the connection or computer setup. Southern Airlink inc does not provide on-site technical support. Members should understand and agree that any technician or other person dispatched to troubleshoot equipment that is not an employee or agent of Southern Airlink inc and Southern Airlink inc is not liable for any damages, costs or expenses relating to or arising from any acts, errors or omissions by any such technician or other person.
Although rare, all cellular networks occasionally have localized tower outages which result in service disruptions. In the event this happens, downtime credit will be issued for all downtime experienced, if applicable. Credit will be issued from the first point of contact about a technical issue affecting the account. During this time, membership dues are still owed, and credits will be applied once the issue is resolved.
Please be aware that all photos of any products sold on Southern Airlink inc are for illustrative purposes only. Although we use reasonable efforts to ensure that our products are almost entirely similar to the photos offered on our Website, it is possible that some photos shown on our Website may not be entirely representative of the actual product. The final products received by you may vary slightly in color, make, model, manufacturer, and condition (your hardware could be new, refurbished, lightly used, etc). Additionally, you should be aware that all dimensions are approximate and not exact.
The equipment used to access our service must be the original equipment provided by us to be used during the duration of membership and must be returned upon termination of membership. Membership constitutes ownership of membership and not ownership of any provided equipment (device) or carrier account that provided line is on. We will pass through or otherwise provide the warranties and technical support offered by the manufacturer and/or the Provider (if any).
We do not own, operate, maintain or control the Service and do not have network management practices that entail the inspection of network traffic. We do not store personally-identifiable traffic information, we do not provide personally-identifiable traffic information to third parties, or use that information for non-network management purposes. The Provider uses or may use network management practices that entail the inspection of network traffic; storage of network traffic data; and use of network traffic data for non-network management purposes, including disclosure of such traffic data to third parties. The current Provider discusses these matters generally in its “Open Internet Information”, which refers to the providers generally-applicable privacy policies that may be viewed online at their site.
We do not own, operate, maintain, or control the Service, and do not take any measures to assure the security of your use of the Service or the security of the network. The Provider, may take action to guard your security in the use of the network and to safeguard the network. Please refer to the Provider’s open internet disclosures for additional information.
Southern Airlink inc does not provide professional installation for its products/services. If a member requires a Professional Installation, it is their own responsibility to hire a third-party technician. Alarm systems, special configurations, or special applications may require a professional installation or additional equipment not available through Southern Airlink inc. Southern Airlink inc may not provide nor is responsible for any special equipment not purchased through Southern Airlink inc.
If you have not purchased a dedicated membership service(s), you are not permitted to use your account to continually connect to the Internet for web/ftp/mail or other services. Unlimited accounts are not dedicated accounts and do not provide for fixed connectivity of unlimited duration. Southern Airlink inc reserves the right to disconnect users for excessive or exorbitant usage. Southern Airlink inc and the cellular service providers have implemented an abuse prevention and a fair use program and have the discretion to apply network management techniques, de-prioritization, and other management tools to monitor and disconnect any user who abuses the policy and remains connected for excessive periods through implementing improper techniques or otherwise violating Southern Airlink inc’s policies. These parameters may be changed at any time at Southern Airlink inc’s discretion. If you require a dedicated connection, you should notify Southern Airlink inc.
Southern Airlink inc will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things we do not control, or an inability to obtain necessary equipment or memberships.
We may terminate this Agreement with you, and or any services we provide, at our discretion, at any time, or if we determine that you, or any user of your service, (1) have violated any applicable laws while using our Platform; (2) have violated any portion of this Agreement or any of our Platform policies; (3) if we believe that any of your current or future actions may legally harm Southern Airlink inc, our business interests or a third party, at our discretion. (4) lie or steal from us (5) fail to pay your bill, or have a history of billing issues with Southern Airlink inc (6) (a) harass, threaten, or use vulgar, or inappropriate language toward our representatives; (b) “spam,” or engage in other abusive messaging or calling; (7) modify or tamper with, in any way, a device that is property of Southern Airlink inc;; or (8) engage in any detrimental behavior including, but not limited to, data abuse, torrenting or other forms of misuse of any services offered by Southern Airlink inc. Where we have terminated this Agreement with you at our discretion, where you have any ongoing subscriptions, we may refund you a prorated portion of any unused subscription fees that have been paid for. In the event of termination, we will strive to provide you with a timely explanation; however, we are not required to do so.
If, in the Cellular membership Provider’s sole discretion, (a) a member is in breach of the Acceptable Use Policy; (b) a member’s use of the membership is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the membership, the Wireless Service Provider and/or it’s partners’ servers or other equipment, or the use and enjoyment of other users; (c) a member acts in an abusive or menacing manner when dealing with The Cellular Service Provider’s technical support staff, customer service staff or any other of the Wireless Service Provider’s employees or representatives; (d) the Cellular Service Provider receives an order from a court to terminate a member’s service; or (e) the Cellular Service Provider for any reason ceases to offer the membership, then the Cellular Service Provider at its sole election may terminate or suspend such member’s service immediately without notice. For a termination in accordance with this paragraph, the member remains liable for all unpaid fees and other charges accrued or otherwise payable under the terms of this Agreement, any equipment charges set forth herein, if applicable.